Following fraudulent claims, Amazon revises delivery system
Now, packages worth Rs 3,000 or more will be handed over to customers only after the individual in charge of delivery has taken a photograph of the product as confirmation. This step has been put in place to avoid instances wherein a few fraudsters, who order expensive products, repudiate delivery of the same in the package to get money from the company.
Two of the four youngsters who were involved in duping the company had worked on a call centre that handled Amazon’s customer complaints, and were familiar with the delivery process. Once they quit their jobs, the duo teamed up with two others, and proceeded to defraud the company. Amazon has reportedly suffered losses to the tunes of lakhs of rupees owing to such fraudulent activities in Mysuru.
Shivarudra, who is one of the many people in Mysuru who handles deliveries for Amazon, told TOI that he had clicked a photograph of a phone worth nearly Rs 17,000 before handing it to the customer. “The e-commerce giant has termed this ‘Open box’ delivery,” he said.
A cop, who worked at the Udayagiri station, said that they received a complaint a few weeks after the incident occurred, when Amzaon uncovered the fraud during an audit.
“We were successful in cracking the case. The crime left both Amazon Indiaauthorities and police stunned. We advised the company representatives to be more careful while delivering goods,” he said.
In an e-mail to TOI, Amazon India spokesperson Ashwini said, “As a customer-centric company, we ensure all customer packages are delivered safely. To ensure this, we have opted for open-box delivery service in the case of delivery of expensive products. Customers will always have the opportunity to ask for this service.”